Q1. Are you the factory or distributor?
A: Factory, we keep developing new lights, 5 to 12 new products each season.
Q2. What's the MOQ?
A: We accept sample order for most products. According to your quantity, you will get the corresponding discount and most cost-effective shipping fee.
Q3. When can we get a respond from you?
A: All the inquiry can be handled within 24 hour in the daily week.
Q4. How do you guarantee the product quality?
A: The Defective rate of our all products is 0.2% and we will do the final 12-24V Alternating voltage test before the shipment.
Q5. Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty to our products.
Q6. When you ship my order?
A: Normally 3-7days after receiving your payment, but it can be negotiated based on order qty and production schedule, 7 to 25 working days for bulk order.
DERT Lighting
